Welcome, how can we help you?
Perhaps you might have some questions that you need to ask us and we are more than happy to help you. We have prepared a series of Q&A here in order to try to give you the answers that you need. If you can’t find any answers here, please never hesitate to contact us at faizal.a@felda.net.my or Whatsapp us at 019-3880730.
Online Orders
Just follow these simple steps:
- Register an account as a member or Sign In.
- Choose the desired item(s) add-in shopping cart.
- Go to order summary confirm your order.
- Checkout, and fill up shipping information (No PO Box).
- Choose the payment method.
- Apply if any promotion/voucher code or credit.
- Check out the order and make payment.
- Receive order confirmation by mail
Log in and then click the “My Order” button. There will show your consignment note number attached (with link)
Through the “Order Confirmation” email sent by us to your registered email address. If you do not receive this email, please contact us by stating your Member ID, Order ID and name.
You can contact us before the shipping label is printed, we can change the delivery address accordingly. Please contact us at faizal.a@felda.net.my or call us at 03-2694 2095.
Due to our products being perishable food items, we regret to inform you that all orders cannot be canceled after being placed. Kindly ensure that you have checked and validated all details and information before you proceed with payment.
Payment
We accept credit card (Visa/Master) payments as well as local bank online transfer (FPX) from major banks in Malaysia. We also accept mobile wallet payments such as Kiplepay, Touch&Go, Alipay, WeChat pay, and Boost.
At present we do not accept cash on delivery payment.
We accept payment in Malaysian Ringgit (RM)
Shipping
We send your items by courier services such as Pos Laju, J&T Express, City Link, DHL eCommerce or whichever available.
We will ship out the orders within the next 1-2 working days from the date of order confirmation. Orders are dispatched for delivery between 9.00 am – 5.00 pm from Monday to Friday.
Under normal circumstances, you will be able to receive your purchase within 2-3 working days for West Malaysia and 5-7 working days for East Malaysia after order confirmation. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, public holidays, or items out of stock.
For West Malaysia:
- Purchase less than RM49.99 = RM10 per courier.
- Purchase at RM50 – RM99.90 = RM 5 per courier.
- Purchase at RM100 & Above = Free Shipping
For East Malaysia, the freight is shown as follow:
- Below 1KG = RM11
- 1.001kg – 2 kg = RM23
- 2.001 kg – 3 kg = RM34
- 3.001 kg – 4 kg = RM46
- 4.001 kg – 5 kg = RM57
- 5.001 kg – 6 kg = RM68
- 6.001 kg – 7 kg= RM79
- 7.001 kg – 8 kg = RM90
- 8.001 kg – 9 kg = RM100
- 9.001 kg – 10 kg = RM111
No, as of this moment, we are only selling in Malaysia.